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Complaints

We are committed to ensuring the content we produce is fair and accurate, however we recognise in the hectic process of publishing news mistakes can sometimes occur. Birmingham Updates is a member of and regulated by the Independent Press Standards Organisation (IPSO) and abides by IPSO’s Editors’ Code of Practice. More information about IPSO can be found at www.ipso.co.uk.

Editorial complaints should be made in writing to the editor using the form below.

All complaints should include a detailed description of the complaint with reference to specific words, phrases, instances, dates, images and records that are relevant and which clauses of the Editors’ Code of Practice you believe the publication has breached. Please include the URL of the relevant article or social media post.

Complainants need to include their full name email address postal address and daytime telephone number. Complaints must be contemporaneous and must be made within four months of publication date. The editor will investigate and respond accordingly within 21 working days. The editor will confirm receipt of the complaint within three working days by contacting the complainant via email.

All complaints will be dealt with by the editor of the publication that published the article. The editor will investigate the complaint to the best of his ability with respect to the Editors’ Code of Practice and respond accordingly. If we uphold your complaint we will inform you of the remedial actions taken or to be taken.

If the complainant is not satisfied with the outcome they can contact IPSO directly using the details below the form.

You may also write to us at Updates Media, Floor Two Livery Place, 35 Livery Street, Birmingham, England, B3 2PB.

Contact details for the Independent Press Standards Organisation (IPSO)

Website: www.ipso.co.uk
Address: Gate House, 1 Farringdon Street, London, EC4M 7LG
Telephone: 0300 123 22 20
Email: inquiries@ipso.co.uk

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