Chief executive of Greggs, Roger Whiteside, has confirmed plans to open Greggs drive-thrus across the country, following the success of their first drive-thru that opened at a service station in Greater Manchester back in June.
Mr Whiteside said: “We opened our first drive-thru shop at Irlam, Greater Manchester, in June and have been encouraged by its popularity, indicating a demand for further drive-thru locations.
We are very excited by it – it’s got off to a flying start. It’s been interesting and exciting to see how well customers have taken to it.
Customers are very taken by the idea of not having to leave their cars. We wondered if they would be welcoming to do this, and it’s been very positive – I don’t understand why w haven’t done this years ago.
We are actively looking for more sites but we will be competing against others looking or more sites. It’s something that’s become more and more prevalent – you’ve even got coffee shops now involved in drive-thrus.
The main factor in how customers decide where to shop is convenience, and this is the most convenient – they don’t even have to leave their cars. And they are getting just the same as they would in the store – breakfasts, coffees an so on – so it seems to be the most natural thing to do.”